Privacy Policy
Last updated: DRAFT, review before launch
Draft for review. Fill in the highlighted details and check the policy matches how leads are actually handled before the site goes live.
This policy explains what personal information MK Cleaning Services collects when you use this website, why we collect it and what we do with it.
Who we are
This website is operated by [your full name or company name], trading as MK Cleaning Services. For the purposes of UK data protection law, we are the controller of the personal information you give us through this website.
You can contact us about this policy or your information at [contact email address].
What we collect
When you request a quote, we collect the information you enter in the form:
- your name, phone number and postcode
- the type of cleaning you’re interested in
- your email address, preferred contact method and any message, if you provide them
We also record the page you sent the form from, the first page you visited and the website that referred you, so we can understand which pages are useful.
When you visit the site, our hosting provider processes technical information such as your IP address and browser type to deliver the site securely and protect it from abuse.
How we use it
We use the information you send us to respond to your request, call you back, prepare a quote and arrange cleaning if you go ahead. Our lawful basis is that you’ve asked us to take these steps before entering into a contract, and our legitimate interest in responding to enquiries.
Who we share it with
To provide the cleaning you’ve asked about, we may pass your details to [the cleaning company that carries out the work], who will contact you about your quote. They use your information only to respond to your request and provide the service.
We also use trusted service providers to run the website and handle enquiries, including Cloudflare (website hosting and spam protection) and [email provider, e.g. Resend] (delivering quote requests by email). They process information only on our instructions.
We never sell your information.
How long we keep it
We keep quote requests for [12 months] after our last contact with you, unless you become a customer, in which case we keep the records needed to provide the service and meet our legal obligations.
Cookies
This website does not use advertising or tracking cookies. Our spam protection and privacy-friendly analytics do not set tracking cookies.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to have it transferred. To make a request, contact us at [contact email address].
If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.